Customer enters card details - portal behaviour
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Issue
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Potential Problem
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Possibilities
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Responsible
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Questions
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Steps
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Customer enters card details - portal behaviour
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Widget is not responsive after secure button clicked
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Customer network
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Customer*/Merchant
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Is the agent machine having any other internet connectivity issues?
Is the agent PC working with other applications?
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Customer to check with their customer/agent to identify initial issues e.g. Internet , local PC problems, etc
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Widget issues
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See Steps column
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Raise ticket to PCI Pal
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* The term customer relates to direct customers, resellers or partners, depending on the relationship with PCI Pal.
