|
Issue
|
Potential Problem
|
Possibilities
|
Responsible
|
Questions
|
Steps
|
|
Agent unable to process card
|
No response in flow
|
Merchant network
|
 Customer*/Merchant |
Is the agent machine having any other internet connectivity issues?
|
Customer to check with their customer/agent
|
|
PCI Pal AWS issue
|
|
See Steps column
|
Raise ticket to PCI Pal
|
* The term customer relates to direct customers, resellers or partners, depending on the relationship with PCI Pal.
