Web session unable to join call
|
Issue
|
Potential Problem
|
Possibilities
|
Responsible
|
Questions
|
Steps
|
|
Web session unable to join call
|
Session PIN will not join with the call ID
|
DTMF not being sent in SIP traffic
|
Customer*
|
Verify customer SIP server sending correct CLI for both calls with session PIN
|
Merchant
|
|
PCI Pal SIP cloud not available
|
|
Customer to check SIP calls ( both ) reaching SIP carrier/VoIP supplier SIP trunk with correct CLI
|
Raise ticket to PCI Pal
|
* The term customer relates to direct customers, resellers or partners, depending on the relationship with PCI Pal.
