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Web session unable to join call

 
Issue
Potential Problem
Possibilities
Responsible
Questions
Steps
Web session unable to join call
Session PIN will not join with the call ID
DTMF not being sent in SIP traffic
Customer*
Verify customer SIP server sending correct CLI for both calls with session PIN
Merchant
PCI Pal SIP cloud not available
Customer to check SIP calls ( both ) reaching SIP carrier/VoIP supplier SIP trunk with correct CLI
Raise ticket to PCI Pal
 
* The term customer relates to direct customers, resellers or partners, depending on the relationship with PCI Pal.