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Introduction
Telephony issues
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(c) Company name, 2018
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Telephony issues
This section provides a number of common telephony issue scenarios, along with potential causes, who is responsible, questions to ask to help further diagnosis, followed by the next recommended steps.
The contents of Telephony issues
Calls not connecting
Calls connected, failure to secure line
Call secured but line drops
Call connected, issue with call quality
Call connected, line secured, no DTMF captured
