Call connected, line secured, no DTMF captured
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Issue
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Potential Problem
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Possibilities
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Responsible
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Questions
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Steps
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Caller connected to agent, call secured - no DTMF captured on web portal
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- Customer SIP/RTP server issue
- Incorrect SIP and call setup
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Wrong web portal used, incorrect SIP and call setup
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Customer
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Check if the correct URL is used by the agent to enter caller data
Check the call is correctly setup and voice media flowing OK
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Raise ticket to PCI Pal
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* The term customer relates to direct customers, resellers or partners, depending on the relationship with PCI Pal.
