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Issue
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Potential Problem
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Possibilities
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Responsible
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Questions
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Steps
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PCI Pal portal issue
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pcipal.cloud does not load
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DNS issues
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Are there any local internet issues (try loading another site)?
Is AWS experiencing any issues?
Has any configuration changes been made to the DNS?
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Raise ticket to PCI Pal
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Load balancer issues
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Is AWS experiencing any issues?
Are any EC2 instances behind the load balancer in a healthy state?
Has there been a recent deployment?
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Inconsistent portal behaviour
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Browser version
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Customer*/agent
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Check web browser is not outdated, in case then upgrade to newer supported version.
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Customer/agent to correct it
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AWS issue
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In case web browser is up to date version, see Steps column.
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Raise ticket to PCI Pal
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* The term customer relates to direct customers, resellers or partners, depending on the relationship with PCI Pal.
