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Introduction
Service Level Overview
Finding call support details
Telephony issues
Calls not connecting
Calls connected, failure to secure line
Call secured but line drops
Call connected, issue with call quality
Call connected, line secured, no DTMF captured
Web portal issues
PCI Pal portal issues
Flow not shown
Web session unable to join call
Customer enters card details - portal behaviour
Unable to process card
Transaction error screen
Change Log
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Generic Customer Support Guide
Version 1
2018
(c) Company name, 2018
